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Emotional Intelligence In the Workplace

Researchers have begun to uncover the power that our emotional worlds have in determining success in all human endeavors: emotional intelligence (EI). At the root of EI is the ability to understand our own emotions, manage them, and use them for our own good. This course summarizes the research supporting the EI concept and explores the role of EI in the workplace. Hands-on opportunities to develop your own EI, and effective strategies for integrating EI into all work endeavors and interactions will be provided. 

Learning Objectives:

Leadership and Management for Non-Managers and Aspiring Supervisors

Summary and Objectives: Participants will learn essential skills to gain the respect and support of others, as well as how to influence without authority. They will learn to use their role within the organization to lead, handle different personality types, solve problems and make decisions, become a change manager, and build solid long-lasting working relationships.

Leadership and Management for Non-Managers and Aspiring Supervisors

Summary and Objectives: Participants will learn essential skills to gain the respect and support of others, as well as how to influence without authority. They will learn to use their role within the organization to lead, handle different personality types, solve problems and make decisions, become a change manager, and build solid long-lasting working relationships.

Leadership and Management for Non-Managers and Aspiring Supervisors

Summary and Objectives: Participants will learn essential skills to gain the respect and support of others, as well as how to influence without authority. They will learn to use their role within the organization to lead, handle different personality types, solve problems and make decisions, become a change manager, and build solid long-lasting working relationships.

Supervision for New Supervisors

This course equips participants with the foundational concepts and skills that federal supervisors need to be successful in leading employees to perform to their highest potential. The course focuses on the competencies and critical management activities addressed in the OPM guidance for supervisors in the first year.

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